Management
We believe in providing our customers with the highest caliber of care and service possible.
Success Through High Standards
Hamister Group’s hospitality and healthcare management capabilities are essential to achieving our bottom-line success. By listening to customers and responding to their needs and wants, Hamister Group has achieved maximum guest comfort, satisfaction, and loyalty shown by building occupancy and daily rates.
Our Management Approach
We employ a robust, well-defined approach to management tailored to the individual needs of each of our properties. Hamister Group offers its properties strategic support across general leadership, sales management, and financial services to ensure employee and customer satisfaction as well as financial success.
Key Steps to Success
Leadership & Support
We provide hands-on leadership, sales management, and financial services, ensuring each property receives the tailored support needed for daily operations and long-term success.
Revenue Growth
Our team offers strategic supervision, direction, and leadership for local sales teams, developing and auditing comprehensive sales plans to establish your property as a market leader in revenue generation.
Quality & Compliance
We conduct thorough internal audits to uphold brand standards and ensure operational excellence. Additionally, we provide a confidential hotline for staff and customers to report concerns, promoting a culture of integrity and accountability.
Financial Management
In addition to budget preparation, financial reporting, accounts payable management, payroll services, and the reconciliation of bank accounts, we focus on long-term results and improvements in the area of workers’ compensation, as well as property and casualty insurance risks.
Customer Satisfaction
Our established programs and services allow your customers to develop an extraordinary level of loyalty. We will assist you in selectively recruiting and retaining the best people available to care for your guests or residents.
Collections
Our proactive processes minimize revenue loss and maximize cash flow, ensuring financial stability and operational efficiency.
Ingenuity
We think beyond traditional strategies to develop unique customer service, marketing, and sales solutions that give your business a competitive edge.
Effective Communication
We prioritize open dialogue and active engagement, empowering management teams to lead with transparency and adaptability through a “Management By Interacting and Walking Around” approach.
Strategic Revenue Management
By implementing proven revenue management strategies, we help you navigate market fluctuations and maintain financial success during all economic cycles.
Alignment
Our goal is to seamlessly integrate our values and principles with yours, creating a stronger, more efficient organization without disrupting your team or customer experience.
Ongoing Training & Development
We stay ahead of industry trends and continuously provide staff with the latest insights in service excellence, sales strategies, and operational best practices.
Community Engagement
We foster a strong sense of community within your property while also helping you build meaningful relationships with the local market to enhance your brand reputation.
Management
Find Out More
To learn more about how we can help you reach your operational goals, contact us by filling out the form below.
