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Quick Links to articles according to subject:

• Assisted Living Management
• Learning from Customers
• Home Health Care Management
• Hotel Management
• Human Resources
• Mark Hamister & Leadership
• Press Releases
• Sales
• Senior Issues
• Chairman's Reports
• Co-Worker Spotlight

Assisted Living Management

• Quality Rounds Using All 5 Senses
• Thinking Outside The Bingo Box: Meaningful & Dynamic Recreation in Assisted Living Residences
• Resident and Staff Influence on Facility Redesign (by Nektaria Hamister in Assisted Living Consult Magazine)
• $10 Million Renovation Adds Sense of Fun to Brompton Heights Assisted Living Residence
• Fresh Ideas on Making a Great First Impression by Gary Pelton

Learning From Customers

• Another Lesson Learned Along The Way: Never Ever Assume That You Know What Your Customers Want
• R-E-S-P-E-C-T . . . Aretha Knew What She Was Talking About

Home Health Care Management

• Acting As Courteous Guests: How We Provide Home Health Care Services While Respecting Our Customers' Homes
• How to Select a Home Health Care Agency

Hotel Management

• Achieving Excellence: How to Truly Understand and Fulfill Customer Needs, Wants, and Desires
• Adding an"I" for Interaction to MBWA: My Experience in Teaching This Brilliant Management Technique
• Assisted Living Management Experience Gives Hoteliers An Edge, Some Tips from Mark Hamister
• CAREGIVING Is What Really Distinguishes an Extended Stay Hotel
• Community and Communication: How To Improve Your Management Skills
• Get Them At Hello: Establishing Personal Relationships With Our Hotel Guests
• Getting Back to the Basics of Hospitality: Treating Our Guests as Friends
• How to Keep The Winners: Some Proven Business Management Techniques for Maintaining Great Staff
• It Can Be That Simple: Why We Must Stay Focused on Clean Rooms and Truly Helpful Service
• Making the Right Impression at the Front Desk: How Proper Etiquette Helps Sell Walk-Ins and Creates Long-Term Patronage
• The Important People in a General Manager's Life

Human Resources

• Boring Subject, Big Pay-Back: Some Workers' Safety and Compensation Tips
• Creating a Culture of Opportunity
  
• Corporate Orientation Programs: Retaining Great People Begins Before Day One
• Creating A Great First Impression by Phone
• Customer and Co-Worker Involvement in the Hiring Process
• Love Letters to Ideal Future Employees
• How To Help Poorly Performing Staff
• "Test-Driving" New Co-Workers Through Internships

Mark Hamister & Leadership

• How I Do It: Mark Hamister's Strategies for Getting Through The Day Efficiently
• How To Restore Your Lost Passion by Mark Hamister
• "Never Give Up" and Other Lessons Mark Hamister Learned Before Age 18
• Integrity, Growth, and Connecting With Customers: More Lessons From the Early Years

Press Releases

• June 1, 2007 Review of 30th Anniversary Management Symposium & Gala
• January, 2007 Brompton Heights Reinvents Luxury Senior Living
• December, 2006 Hamister Hospitaly Partners with HSBC Capital in Purchasing Its 10th Hotel
• October, 2006 Hamister Hospitaly Partners with HSBC Capital To Acquire Pittsburgh Hotel Portfolio
• September, 2006 Lebanon Tennessee Sleep Inn & Suites Receives Choice Hotels Platinum Hospitality Award
• September, 2006 Smyrna Sleep Inn & Suites Receives Choice Hotels Gold Hospitality Award
• December, 2005 Hamister Hospitality Purchases Lebanon Tennessee Sleep Inn & Suites
• September, 2005 Hamister Hospitality Purchases Louisville Sleep Inn
• August, 2005 Hamister Hospitality Purchases Knoxville MainStay Suites
• October, 2004 Hamister Hospitality Purchases Two Smyrna Tennessee Hotels

Sales

• It's NOT All About You: Networking Done Right
• How to Make Your Customers Forget about Price

Senior Issues

• How to Select An Assistive Living Facility
• Daily Nutrition For the Elderly
• Fire Safety for the Elderly
• Normal Aging Vs. Dementia
• Taking Elder Care to the Next Level: Improving the Lives of the Memory-Impaired While Relieving their Caregivers
• Your First Month In Our Assisted Living Residences

Chairman's Reports

• Chairman's Report 2005
• Chairman's Report 2006
• Chairman's Report 2007

Co-Worker Spotlight

• A Big Heart Is Recognized in Orchard Park's Donna McCoy by Maria Matos
• Brompton Heights Honors Alzheimer's and Dementia Care Supervisor Marlo Carney