Thank you to the Hamister-affiliated Co-Workers who earned these customer comments in June and July 2008! You are awesome!
Orchard Heights
“I wanted to express our gratitude for your help in finding and placing my father at Orchard Heights last June. We believe that living at Orchard Heights allowed my father to have the best year of his life in the last decade. Without your guidance, we wouldn't have found Orchard Heights , and we are very thankful that his choice of residence gave him such a positive experience. Thank you again for your support and guidance.”
“Dear Anne Marie: I just want to thank you and your staff for making this transition for my grandmother so smooth. Everyone has been very kind and helpful. My husband and I are so grateful.”
“Dear Anne Marie: Surely two simple words cannot express our gratitude for all you have done to help our mom become a member of the family at Orchard Heights . I know you do not realize this, but you were an angel sent to help our family and our mother deal with such a confusing and difficult journey. How could we have known that you would be there to help us? We all prayed for help and a path to follow. Apparently, we were led to you so that you could show us the way. You are a blessing. You are our angel. We thank you in all ways.”
"Hello Anne Marie, Thanks again for your kind assistance with my Aunt. Suzanne and I are so very pleased that she was able to call Orchard Heights home. As you might suspect, we are also quite impressed with you and everyone on the staff. Thank you and good regards."
Greentree Hampton Inn
“I wanted to express my sincere appreciation for the outstanding service that Gabrielle Geier has given me and ASAI (American Society of Architectural Illustrators). We had a small group; in fact, smaller than we had anticipated, for a watercolor seminar with our members. Gabrielle was our contact person and she was fabulous in her attention to detail and service. She was always very prompt in returning my calls and was infinitely patient with all of our requests. She is truly an asset to your company and I am pleased to be able to express my appreciation in this letter. I have been working in sales and customer service and management for almost 20 years and I realize just how important it is to have wonderful staff such as Gabrielle, I hope that your company appreciates her hard work and diligence as much as we have.”
Lebanon Sleep Inn
“Great place to stay. Staff are the best.”
“Every one on the staff were so very nice, pleasant, and worked hard at what they did. Thank you so much.”
“My wife and I had a good experience here in your hotel. The room is very clean and we highly appreciate the excellent service at the front desk when we check in. Venus is great with an excellent attitude and very good at helping with directions and answering questions.”
“The night front desk attendant was extremely nice and very helpful. She made our stay very pleasant and enjoyable. We will be staying with you on our return trip home. Thank you very much.”
“I have stayed in other Sleep Inn hotels and this is the best one. The room was clean and a lot bigger, a long with the bathroom. I would highly recommend this hotel to others and I am actually looking forward to staying there again.”
“Angela: thank you so much. This room was immaculate. May God continue to bless you and your family. Good job!”
“We were exceptionally impressed with the receptionist upon our arrival. She was extremely friendly, helpful, and courteous. She is an asset to your company. Her name was Venus.”
“Your staff was a great help to our whole party. Especially Venus, who was really great and personable.”
“Very nice and clean room. We enjoyed our stay.” [Jane Ballard was the housekeeper]
“Staff was courteous and helpful! Terry, the breakfast lady on Saturday morning was very cheerful and make our morning! [Terry Hinkle]
“Dear Venus: Thank you for your excellent care and safekeeping my pocketbook. Your honesty and thoughtfulness is the highlight of my visit to Nashville , TN and a beautiful example to your daughter.” [Venus Mancere] Holiday Inn Express
“Dear Ms. Sudano,
My wife and I had the pleasure of staying at your location from May 23-25 and, as is always the case, we enjoyed the time that we spent there. We have had the opportunity to be at the Cranberry Township Holiday Inn Express two or three times a year for the past four years. We find the hotel to be well-maintained and we always enjoy the beds and the breakfasts and the courtesy and friendliness shown by your entire staff. We find that you are within about a 20-minute drive to Pittsburgh where we often go to see the Pirates and other attractions which the city has to offer. We also have some close friends who live in Cranberry Township and it gives us an opportunity to see them.
In particular we want to express our thanks to Diane who ably assisted us at the front desk and to Sarah who has always done a marvelous job of providing great breakfasts. We have been there on occasions when you have had some baseball and softball teams in attendance and she does a superb job of keeping the food supplied for everyone even when the breakfast room is overcrowded. Both of these ladies have a talent for being helpful and friendly even in moments of stress.
We will be back to spend three days with you in August and we look forward to being at a place that feels most comfortable and seems like a home away from home. In addition to Diane and Sarah, please express our gratitude to all of your fine employees.
Very truly yours,
Bill.”
“I stayed as a guest at the Holiday Inn Express and I can't say enough about how clean the hotel was and how friendly and helpful everyone was. From the check-in lady the night before to Jamie. The food was excellent and the rooms spotless. Thank you for a good stopover. Take Care.”
“My friends and I are from Holiday Inn Burlington, Ontario. We had adjoining rooms and we inadvertently left the adjoining door open, but had the safety lock on the room door. When we returned in the evening, both doors were locked and the safety was still on. Laura had to call Judy (the Assistant Manager) at home to learn how to use the special tool to open the door, which she did. Thanks to both Laura and Judy for being so efficient and prompt! We'll be back again!”
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Matthew Howard is the new Operations Manager at the Fairfield Inn & Suites. Matt held the position of Operations Manager at the Nashville Airport Residence Inn for the past three years. He previously served as the Housekeeping Manager of Candlewood Suites in Nashville . Matt has also owned his own businesses—K. Vondy Customer Interiors and Pioneer Spirit West/The Cleaner's Cup—for the past 20 years. He has extensive experience in hotel housekeeping management and front desk operations, including service score improvement, contract negotiations, sales and marketing, and staff training and development. Welcome, Matt!
Christina Molinero-Minford is the new General Manager at the Hampton Inn Pittsburgh Airport. During the past two years, Christina served as Director of Hotel Operations with Interstate Hotels & Resorts in Pittsburgh, where she supervised operations for the Residence Inn Pittsburgh Airport. Previous to her employment with Interstate, Christina worked with Kalyan Hospitality in Richmond, VA, where she held the positions of Director of Sales, General Manager of the Hampton Inn Petersburg, and Regional Director of Operations. As a Regional Director, Christina assumed responsibility for two additional hotels, including the Petersburg Comfort Inn and Holiday Inn Express. After moving to Pittsburgh, she had continued to serve Kaylan as a consultant in regional expansion for 18 months. She played an important role in revenue development, sales, operations and fiscal management, service score improvement, and staff development. Christina holds a BS in Business Administration and will complete an MBA from Robert Morris University in Fall 2008. She is a Certified Hampton General Manager and Director of Sales.
Sara Gentile is the new Administrator of Orchard Heights Assisted Living Residence. Sarah was the Administrator of Glenwell-DePaul Adult Care Community for the past four years. She provided full administrative and financial oversight of the 120-resident dementia community. Sarah also supported the community’s sales and revenue development, case management, and training and education programs. Previously she served as the Marketing and Admissions Coordinator and Creative Arts Director of Niagara Lutheran Health Systems. At Lutheran she researched, developed, and implemented several accredited educational programs. She also worked as a Financial Analyst and Bank Officer with Citibank. Sara graduated Magna Cum Laude from Medaille College with a BS in Psychology. She recently completed a Master degree from Medaille with the highest academic distinction.
Sharon Wisniewksi is the new Director of Personal Care at Brompton Heights Assisted Living Residence. Sharon is a Licensed Practical Nurse with a significant healthcare background. She served as Director of Personal Care of Ransomville Manor, where she provided oversight of the group’s clinical staff and all in-services and admissions for the residence. During the seven years prior to her employment at Ransomville Manor, Sharon held the position of Resident Care Coordinator at The Waters of Gasport; in this position she supervised a 42-bed long-term care unit. She also held clinical positions with St. Catherine Laboure Healthcare Center, DeGraff skilled nursing facility, and the Newfane Healthcare Center. Sharon has an extensive background in Department of Health regulations and compliance. She also offers a strong focus on staff development and training. In addition, she is Red Cross certified to teach basic first aid, CPR, and AED. Welcome, Sharon!
Laurie Clark is the new Administrator with Heather Heights Assisted Living Residence. Laurie has extensive experience in healthcare administration. She recently held the role of Administrator with Forest Park Retirement Community of the SunWest Management Corporation. She worked previously for Atria Senior Living Group, where she held the roles of Executive Director, Senior Executive Director, Regional Vice President, and Senior Executive Director for the group’s Northern California region. Laurie also worked for several years with Visiting Nurse Service, Clark Dental Laboratory, and Eastman Kodak. She has a significant background in sales, marketing, and revenue development. Laurie holds California State Regulations RCFE (Residential Care for the Elderly) certification.
David Tuczynski is the new Maintenance Director of Orchard Heights Assisted Living & Memory Care Residence. David has an extensive maintenance background: he supported operations for the Buffalo Niagara Marriott for six years and was also a select member of the corporation’s national TaskForce maintenance team. This team oversees all maintenance standards of new Marriott brand hotels, including preventative maintenance procedures, training of new technicians, and set-up and assessment of maintenance operations. David also has general construction experience, including carpentry, plumbing, electrical, and masonry. He holds an associate's degree in Construction Technology from Erie Community College. Please join us in warmly welcoming David to our team!
Andrew Peck is the new general manager General Manager of the Smyrna Nashville Fairfield Inn & Suites. Andrew has extensive management experience with Marriott Select Service Brands, including Residence Inn, Courtyard, and Springhill Suites. Some of his many accomplishments include:
- At his most recent Marriott property, all departments reached 110% of budgeted House Profit dollars through First Quarter of 2008, and 104% flow–thru percentage while managing a 6% increase in occupancy.
- While with Springhill Suites, his property was the first metro-area Marriott select service hotel to install a gift shop bar code scanner, Blue Cube time management system, and a new bedding initiative. The property was designated as the city coach for Marriott select service initiatives.
Andrew’s Professional Training includes: ABC Alcohol server certification, Foundations of Leadership, Servsafe certification, Marriott Connect U Fundamentals, Marriott Connect U Brand Immersion, Marriott Make Ready Team training, Marriott Revenue Management Basics, Marriott Human Resource Skills Training, Virtual March 2005. Andrew completed a BS in Business Administration with a major in Hospitality Administration at the Dedman School of Hospitality, Florida State University. Welcome, Andrew.
Kathy Galus is the new Marketing Director of Brompton Heights Assisted Living Residence. Kathy has worked in the health care field for 30 years. She served as the Senior Market Service Agent of Independent Health and United Healthcare. She has nine years of Marketing and Sales Experience. Kathy has BS in Business Administration from Medaille College and a New York State Health and Life License. She joined Brompton Heights in order to gain more diverse health care marketing experience. Her expertise will make a strong contribution to the organization and promote the success of Brompton Heights. Welcome, Kathy.
Mark Masse is the new Director of Environmental Services at Brompton Heights Assisted Living Residence. For the past seven years he operated his own home remodeling business, JMAR Inc. During the six years prior to the foundation of his own company, he served as the Maintenance Supervisor of Keystone Corporation. Mark recently placed his mother in an assisted living community. After gaining an introduction to the health care sector through his mother’s experience, he decided that he wanted to enter the field professionally. Mark’s goals are improving the lifestyle and safety of residents, providing strong leadership to team members, and promoting the success of the company. Welcome, Mark.
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