Our Mission is to provide top quality assisted living management services, enabling our clients and their investors to achieve superior revenues. Our 30-year success in the assisted living industry is due to our unwavering determination to exceed our customer’s expectations in every aspect. 

Understanding Your Needs.
As assisted living facility owners and operators, we understand owners’ needs. Our knowledgeable and experienced staff will work with your facility as if it belonged to our company.  We are committed to providing quality service, maintaining outstanding facilities, and producing superior revenues for shareholders. 

Success.
The Hamister Group, Inc. is a management company with one purpose: to provide excellent management supervision, guidance, and direct services to those businesses with which we have earned and maintained management contracts. We treat your hotel as if it were owned by us.  The Hamister Group, Inc. will ensure the successful management of your property through its solid support systems.

Achieving Your Goals.
Whether you are looking to maximize short term results in order to prepare your property for sale or if you seek to optimize your facility's long term performance, The Hamister Group’s management skills will help you realize your goals.  Our management contracts are results-based and align our rewards with your interests.

"For nearly 30 years our company has been devoted to enriching the lives of our seniors while providing peace of mind to their families. We strive to create a great working environment for our co-workers and to achieve wealth development for our shareholders. The key to our success has always been a firm commitment to three values: character, honesty, and integrity. If you share our values and our focus, then I invite you to contact us and learn more about how we can become great partners together."

-Mark Hamister, Chairman and CEO

Assisted Living Facility Management Services

Management
The Hamister Group, Inc. attends to the individual needs of each facility, providing support of daily operations and management. You will have the assurance that your property is being operated according to state and federal regulatory standards as a minimum floor with particular emphasis on safety, quality care, and quality of life issues. Our management will also focus its attention on financial reporting, health and safety of your employees, and employment law.

Human Resources
We firmly believe that there is only one way to achieve and maintain excellent long term results: we must selectively recruit and retain the best quality people available.  The same advanced selection techniques that we employ in the recruitment of our administrators and associates will be used for your property when necessary.  We will also conduct training programs for your staff in order to ensure their professional development.

Financial Services
Our revenue management and maximization experts will focus on achieving superior results for you and your investors. Your assisted living facility will receive support in the preparation of its budget, financial reporting, payments to vendors, payroll services, and the reconciliation of bank accounts.

Our people will help you and your administrator to understand and take advantage of potential opportunities when planning the facility's annual budget. We use industry metrics and PPD (Per Patient Day) in order to produce flow-through. We perform ancillary mark-ups and competitor shops, assist with strategy development, and evaluate costs in comparison to RevPAB (Revenue Per Available Bed).

The Hamister Group, Inc. strongly believes that one should not wait for monthly statements to understand a facility's financial status. We have developed dashboard flash reports that give us an early indication as to what the financial statements will show at the end of the month. This helps managements to react more quickly and to improve standards. We also use labor hour reports, Fair Market Share (FMS), Close Rate Analysis, and monthly management reports to monitor your operation.

Sales Management
We will provide supervision, direction, and leadership to your local sales team. We will work with them to provide training, orientation, and guidance structured toward achieving superior sales activities. We will assist in the development of a comprehensive sales plan and audit its results and protocols. Our focus is on being a leader in your market in revenue development comparatively based upon the product being offered.

Memory Care
We are experienced in developing safe environments for memory-impaired seniors. Our assistance with program development and implementation, specialized staff training, and effective interior/exterior design recommendations, can help you position your facility as a leader in memory care.

Web Site Development and Management
Our specialized web staff provides support in the development of facility web sites, ebrochures on franchise sites, search engine optimization, and permission-based emarketing campaigns.

Quality Assurance
We will conduct quarterly reviews of regulatory compliance standards at your facility. Our internal quality assurance personnel will audit the important drivers of regulatory compliance and quality of life standards. We will also provide confidential hot line access to your staff and customers to assist in the reporting of inappropriate activities.

Workers Compensation and Insurance Management
We are focused on long term results and improvements in the area of workers compensation as well as property and casualty insurance risks. The facilities we operate for our own account currently enjoy a .96 modification rate, among the lowest in the industry. Our programs are effective and deliver long term savings.

Our group will assist your local managers in learning how to provide a safer work environment for your employees. We will also train and monitor your personnel in methods by which they can detect inappropriate utilization of workers' compensation benefits. The Hamister Group, Inc. will review the Experience Modification Factor and set facility objectives. We initiate safety committee meetings, assist in the development of an Early Return To Work (ERTW) Program, improve First Aid reporting mechanics, and conduct thorough accident investigations. We develop incentive safety programs and complete comprehensive property risk management reviews.

Accounts Receivable Management
We proactively install protocols and processes (including real accountability systems), which consistently deliver results superior to industry standards.  Our goal is to minimize write-offs and to maximize cash flow via these aggressive programs.  Our owned properties have Days Sales Outstanding (DSO) of 25 or less vs. an industry standard in excess of 35.

MBIWA
We do not just manage from behind our desks. Instead we believe in MBIWA, "Management By Interacting and Walking Around", an expansion of Tom Peters' philosophy. This enables us to understand the totality of what is occurring inside of your business and to act assertively and effectively on what we learn. We will also teach your management teams to work effectively in the new model of “Management by Interacting and Walking Around”!

Accountability
We are proponents of accountability. This starts with knowing in a timely fashion what is driving your business. We do not believe in waiting for monthly financial statements. Instead we have developed a series of dashboard or key indicator reports which compare actual performance to planned performance in the major areas or drivers of your business. This would cover revenue and expense drivers.

Insurance Procurement
The Hamister Group, Inc. will help you select the most appropriate insurance at the lowest short and long-term cost. We evaluate loss runs, complete property/site reviews, and obtain ISO (Insurance Service Organization) reports in order to evaluate potential safety hazards.

Corporate Hotline
The Hamister Group Corporate Hotline is a confidential grievance outlet for staff, residents, and families. We have found that by providing an outlet to express complaints against unfair or inappropriate actions staff members do not always feel the need to go to an outside agency for relief or simply to be heard.  This resource is also used by families and often appeases their desire to go to an outside source.